Frequently asked questions

Open your profile, choose Edit profile, select the picture slot and pick a photo from your device.

Choose Forgot password on the login screen and follow the link sent to your account email.

Account deletion lives in Settings. It is permanent, so withdraw any wallet balance and read what is kept by law first.

Almost always the file: videos attached to posts can be up to 25 MB, in MP4 or MOV (H.264 or HEVC). Trim or compress larger files.

Whatever visibility you chose when publishing — public posts are visible to anyone on Xacheus, and you can limit posts to a narrower audience.

Open Circles, choose Create a Circle, fill in the name, description and privacy, then submit. You become its first admin.

Open the listing and use its report action, or write to Support with the Report a scam department. Reports are confidential.

Listings keep their original source and reported listings are reviewed, but nothing can be checked automatically — read eligibility carefully and never pay to apply.

Open the listing and use the message action — the conversation starts in your messages.

Report the messages or profile (confidential) and block the person. Urgent safety matters go to Support and are prioritised.

No. Xacheus has no paid member subscriptions. If anything asks you to subscribe to keep your account, it is a scam.

Use the appeal option in the Support area with the reference from the decision notification; a different reviewer reads it.