Resetting Your Password

If you cannot remember your password, you can set a new one from the login screen. The reset link goes to your account email address.

Step 1 — Request the reset

On the login screen choose Forgot password? and enter the email address of the account. Xacheus sends a password reset message to that address.

Step 2 — Open the email

Open the message and choose the reset link inside. The link only works for a short time — request a new one if it has expired.

Step 3 — Choose a new password

Enter your new password twice if asked, then confirm. Use a long password you do not use anywhere else.

Step 4 — Sign in again

Return to the login screen and sign in with your email (or phone/username) and the new password.

If the email does not arrive

If you no longer have access to that email address, contact Support: signed in members can write from the Support inbox, and signed-out visitors can use the contact form. Include the email on the account (or what it used to be) so the team can verify you.

• Check the spam and promotions folders.
• Confirm you used the exact email address of the account — the message is only sent to the address on the account.
• Wait a few minutes, then request it again.

Changing your password while signed in

You can also change your password from your account security settings. This is worth doing regularly, and immediately if you suspect someone else knows it. Never share your password or a reset code with anyone — not even someone claiming to be Xacheus staff.