Support
Problems with the app, your account or something not working.
Help & Support
We are here to help.
Find answers in the FAQ, contact the team directly, or learn how to use every part of Xacheus.
What can we help with?
Verification
Blue badge requests and account verification.
Business & partnerships
Promotions, advertising, business accounts and collaborations.
Safety
Safety concerns, harassment and urgent issues.
How to reach us
Contact Admin
Write your message in the app and it becomes a private support ticket for the Xacheus Admin team.
Open the formSafety
Urgent safety and account-security messages are prioritised by the team. The Safety Centre explains reporting, blocking, account security and scam protection.
Before you contact us
Many questions are already answered on the FAQ page. Sign in to the app and use the Support department to open a real conversation with the team — you will see replies on the same thread.
For account access problems, include the email associated with your account. For safety matters, include as much detail as you can and do not share passwords.
Ready to create, watch and connect?
Join Xacheus and start building your community, following creators, running your business and discovering what matters to you.