How to Contact Xacheus Support

There are three ways to reach the Xacheus team. All of them end up in the same Support queue; the best one depends on whether you can sign in.

Signed in — Support (fastest)

1. Open Support from the main menu or Settings.
2. Choose the area that fits: Account and login, Profile, Posts, comments and feed, Videos and media, Opportunities, Spaces and Circles, Messages and notifications, Verification, Payments and monetization, Privacy and security, or Report a scam or fraud. If none fits, choose Something else.
3. Add a subject and describe what happened. Include the reference number if you have one.
4. Attach a screenshot or document if it helps — and hide passwords, one-time codes and financial details first.
5. Send. Your request gets a ticket number such as XCH-10482 and a private conversation you can return to.

What the status means

• Submitted and Open — the request is in the queue.
• In progress — somebody on the team is working on it.
• Waiting for you — the team replied and needs information. Open the conversation and answer there.
• Resolved — a solution was provided. If it is not fixed, reopen the conversation within 30 days.
• Closed — the conversation is finished. It can also be reopened within 30 days.

Signed out — the contact form

Use xacheus.com/contact. Your message becomes a ticket in the same Support queue; the team can reply to you by email if you gave one.

Email

Write to support@xacheus.com for support, safety and account help. General enquiries go to hello@xacheus.com and company matters to company@xacheus.com.

Safety and scams get priority

Scam and account-security reports are prioritised. Choose Report a scam or fraud for suspected fraud, and never feel you must share financial details to file a report.

What to include

Read What to include in a support request — the short version: what you were doing, what you expected, what happened instead, and a screenshot if you can. Never include your password or a verification code.

Appealing a moderation decision

If a post, listing, Circle, account restriction or monetization decision went against you, you can ask for a second look within 30 days. The decision notification links to the appeal form with the reference already filled in, or open Support → Appeal a decision. A reviewer who did not make the original decision will read it.

What Xacheus promises — and does not

Every request is read by the team, and safety matters are prioritised. Xacheus does not promise a reply within a fixed time, that an account will be suspended, or that money will be recovered. No member of staff will ever ask for your password or a one-time code.